PREVIOUS: Theory of Change

Objective 1: NO WRONG DOOR

No matter when or how people come to LFS for service, they are welcomed and embraced.

GOALS:

  • LFS will be the first place people think of and contact for human care services.
  • LFS services are provided in a culturally competent and humble manner.
  • No client leaves LFS without direction and understanding about how/where to access the services they need.

Five-Year Strategies:

  • Design and implement a marketing and communications plan to promote LFS to the communities we serve.
  • All services provided at all locations are provided in a way that meets individuals’ and families’ social, cultural, and linguistic needs.
  • Ensure all clients and visitors to LFS receive a warm welcome regardless of when or how they arrive.

 

Objective 2: ADVANCE THE QUALITY AND ACCESSIBLITY OF HUMAN SERVICES

Through generous compassion, expand value for people we serve with an intense focus on understanding, empathy, quality, safety and effectiveness.

GOALS:

  • Accessing services at LFS is easy for all people.
  • Our physical space is welcoming and appropriate for the services we provide.
  • LFS is part of a robust network of service providers in the community that collaborate to identify gaps and meet needs.
  • People we serve identify LFS services as the highest of quality.

Five-Year Strategies:

  • Evaluate and plan for our future facilities needs while being good stewards of existing facilities.
  • Ensure waiting areas are accessible, child friendly, and welcoming to all.
  • Increase opportunities for the people we serve to access LFS services (timeliness, locations, program & services available).
  • Develop preferred partners referral system & a guide to be used across the organization.
  • Maintain focus on quality through accreditation with the Council on Accreditation.
  • Create learning loop from people we serve on how to continuously improve and increase quality.

 

Objective 3: FOCUS ON OUTSIDE-IN

Listening to and honoring the people we serve, build upon our tradition of leadership by becoming a model of person-centered care.

GOALS:

  • Evaluate the needs of the communities in which we serve.
  • Know the needs of people we serve and strive to meet them.
  • Know the needs of people we do not currently serve.
  • Know why we are not their chosen provider for services we provide.

Five-Year Strategies:

  • Develop an understanding of the current and projected needs of the communities in which we serve through research, strategic partnership, and population-level data.
  • Understand the client journey through our services.
  • Design and implement a universal intake process.

 

Objective 4: FEARLESSLY EXPERIMENT

Fearlessly experiment for discovery and learning through continuous innovation. Invest in person-centered learning and design to create new models of care/service delivery.

GOALS:

  • Learn how to test programmatic hypotheses through pilot projects.
  • Expand on existing partnerships and relationships.
  • Build capacity required for innovation.
  • Engage in systems-level work to elevate what we learn about community needs.

Five-Year Strategies:

  • Develop, model, and set expectations in staff learning about client insights for the development of pilot projects.
  • Increase financial resources to allow for innovation and growth capacity.
  • Share what we learn about community needs through advocacy and education.
  • Enhance staff learning to be used to enable pilot projects and support areas of future impact.

 

Objective 5: SERVE AS ONE ORGANIZATION

Foster an organizational culture that is supportive, diverse, and inclusive, while enhancing joy at LFS.

GOALS:

  • Be a Great Place to Work:
    • The key to being a great place to work is to maximize human potential, accomplished through leadership effectiveness, and values that include empathy and trust.
  • Develop the “LFS Way” – shared norms and values for communication and collaboration.
  • Eliminate internal silos and enhance internal collaboration.

Five-Year Strategies:

  • Ensure adequate and proper training occurs for all employees and volunteers.
  • Role model and live into the “LFS Way.”
  • Identify and advocate for the necessary tools and resources to support our culture and growth.
  • Establish systems, processes, and methodologies to support and enable alignment of our people and culture.

 

Objective 6: AIM FOR ACCURATE UNDERSTANDING IN EVERYTHING WE DO

Use data in new and innovative ways to guide decision-making in every corner of LFS, from person-centered services to finance and administration.

GOALS:

  • Understand that cultural competence and humility is our competitive advantage…and it is the right thing to do and to be.
  • Anticipate and plan for future needs.
  • Develop tools for planning and decision-making

Five-Year Strategies:

  • Create an integrated multi-year budget system and a uniform forecasting model.
  • Develop and implement financial planning tools for key leadership across the organization.
  • Diversify funding:
    • Increase diversity in behavioral health payers
    • Increase contracts and grants
    • Prepare for Value-Based Reimbursement
    • Increase unrestricted funds raised
  • Develop competency using data in decision-making:
    • Key Performance Indicator analysis
    • Business Intelligence output from Practice Management System
    • Meaningful analysis of client outcomes
    • Data integration into performance management
    • Increase efficiencies and effectiveness by linking and assigning costs to processes and outcomes

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